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ShopTab Support November 21, 2009 • 1 • Frequently Asked Questions FAQ
For a step by step guide on how to set up your Facebook shop tab review this 7 step guide (pdf download) on how to use ShopTab Admin.
ShopTab Support November 21, 2009 • Frequently Asked Questions FAQ
ShopTab on Facebook Data Feed Setup Instructions
We founded ShopTab because we believe setting up a shop on Facebook should be simple. We're also committed to providing the easiest tool for managing your shop and helping you monetize your efforts on Facebook through exclusive showcasing of your products and services.
How to Add Products or Create a Data Feed
If you are currently using Google Base (now called Google Merchant Center) you just need to make a few minor changes to your Google Base Feed (some export tools call this Froogle as well). ShopTab’s upload functionality was originally based on Google Base to get you up and running inside of Facebook quickly. These same principles are used to allow all users to create quick upload feeds.
Below you will find 5 easy steps on how to create a data feed using our template - download a sample data feed here.
Step 1: Open the template above. Do not change the header information in the template.
Step 2: Create your template. All titles are required for a valid file upload. Review the format below to determine the information you will need to create or to export from your website.
As an example, the header row should look like this:
• title – Product title description
• description – Description of the product. We recommend less than 1,000 characters
• category – This is the category you want the product included in
• link – Website address for your product detail page ex: http://www.domain.com/product.html
• javascript (optional) – (no data required if using URL links) place in product javascript code
• image_link – Website address for your image link such as http://www.domain.com/image.jpg
• price – (no data required) Price of product - do not include currency symbol.
• condition – (no data required) Is the product used or new?
Step 3: Enter your item information
In the rows below the header row, enter information about your items. Each item should be listed in a separate row, and its information divided into the appropriate columns. For example, an item's description should be in the same column as the "description" header.
Step 4: Convert your spreadsheet
Once all changes are completed, save the spreadsheet as comma delimited value (.csv) by using the "Save as..." command in the File menu and specifying the format type. Make sure to pick the CSV (Comma delimited) option under “Save as type:”
Step 5: Submit your data feed
Check that your file meets our format requirements below:
- The file must be comma-delimited (i.e. Product-feed.csv)
- The first line of the file is the header -- it must contain attribute names exactly as defined above
- One item per line; separate each attribute in that line in a unique column
- Each column item must have a value in every cell to be valid. If a column cell has an empty value, the upload will be rejected. The only exceptions are for cells under javascript, price and condition.
Then submit your data feed on the Data Feed tab in the Manual Upload or Scheduled Upload areas as shown below:
ShopTab Support October 31, 2011 • Frequently Asked Questions FAQ
Don't have a e-commerce website but want to sell in Facebook using ShopTab's recognized industry leading application? No problem! Leverage ShopTab and PayPal to quickly build your store to sell all of your products and services.
Using a free PayPal hosting service called TinyPay.Me (www.tinypay.me), you can create a secure store checkout system that will quickly integrate with ShopTab and leverage the comprehensive functionality and user familiarity of PayPal. Just watch the video below or read or PDF guide for an overview of how to set up your store. If you have a PayPal account already, this will take seconds. If you don't have a PayPal account, this will only take a few minutes.
What are the benefits of setting up PayPal with your Facebook Store?
- Drive incremental revenues with your Facebook fans and followers
- Gain access to new clients that wouldn’t be aware of your products –over 800 million users are on Facebook
- A low cost option to make your fans and friends aware of your products or special offerings – only $10 a month
- A great way to get the social conversation going about your company, products and services
- It takes only a few minutes to create and you can cancel at anytime
http://www.youtube.com/watch?v=_m0vixH-zQg&feature=channel_video_title
How TinyPay.me Works
- Create your account for free at http://www.tinypay.me
- Connect your store to your PayPal account
- Upload your products to their own unique pages with product descriptions, images, and even reviews
- Customize your store with branded colors and imagery
- All sales made through your TinyPay.me store will be processed through PayPal and directly deposited into your account with no middleman
Why TinyPay.me Is a Great Choice
- Put your items up for sale in 60 seconds with their simple interface
- PayPal is the most recognized online payment system in the world
- It is integrated with Facebook, Twitter, LinkedIn, and Google to make sharing easy
- You receive money instantly through PayPal
- It makes selling physical products easy with shipping, quantity, and order management tools
- You can sell intangible items through digital downloads up to 1 gig in size
- The site incorporates ratings and reviews from customers
Let us know if you have any questions.
ShopTab Support June 09, 2011 • Frequently Asked Questions FAQ
To change the name of your ShopTab on your page please follow the instructions below.
1) Go to your business page that has ShopTab installed from the profile with your admin access.
2) In the top right of the page click "Edit Page"
3) On the left hand side click "Apps"
4) Find the ShopTab app on your page and click "Edit Settings"
5) Change the name as you would like it to appear on your page and click "Okay"
6) ShopTab should now be renamed and appear on your page as you have entered it
ShopTab Support September 25, 2011 • Frequently Asked Questions FAQ
The deployment of your ShopTab Facebook Store with your ProStores site has been streamlined with the recent the ProStores software update in release 10.3.2. Follow these instructions and your store will be operational in a few minutes.
1) Activate your Prostores ShopTab Data Feed inside of your ProStores admin console under Marketing>Traffic Generation>Comparison Shopping. (Note: We recommend using the brief description setting for the feed since it will streamline the layout inside of the Facebook page)
2) Select the ShopTab plan that works best for your Facebook page - http://www.shoptab.net/pricing-and-features. Complete the registration and store set-up process defined in the PDF that will be sent to your email address or follow the instructions in the installation video.
3) Copy and paste the designated URL on the ProStores screen above into your ShopTab admin console under Data Feed section and in the Scheduled Updates area at the bottom of the page. Make sure to click the schedule button to activate.
The ProStores feed can take up to 24 hours to activate with your products. Your store will be stocked once the feed is available with products and the ShopTab data feed has uploaded the file based upon the designated Monday weekly upload in the Standard or Expanded Packages and the daily/weekly time of day and day of week schedule option in ShopTab’s Ultimate Package.
Below are lists common questions from ShopTab users that have the ProStores Data Feed integration.
1) Why is my description formatted with empty spaces and strange formatting?
Currently the ProStores user has the ability to select between two different descriptions to send in the ShopTab feed. One is called “Brief Description” which is meant to hold a brief description of the product for our Search Result pages and it typically doesn’t contain a large amount of HTML formatting. The other is simply called “Description” which is meant to hold a more comprehensive description of the product that’s used on the Product Detail page and more than likely will contain a good amount of HTML formatting. It may be a quick fix for some merchants to switch over to use the Brief Description in the ShopTab feed.
2) I want the categories to be in an alphabetic or a special order in ShopTab but I can’t figure out how to make that happen with the automated Data Feed, how can you I do this?
The merchant currently has the ability to download the feed file from ProStores, open it in Excel (or some other editing tool) and sort the data in whatever order they’d like. They would then re-upload the edited file back to ProStores via FTP or ProStores’ File Management area. The way it is re-edited would create the category order in the Data Feed for ShopTab.
3) My feed is activated but it isn't working because products are not showing up in ShopTab's Facebook Store.
It could be one of a few issues:
A) Your products aren't uploading because you don't have a "Description" value defined for any/all of your products. One of the rules ProStores enforces when they insert products into the ShopTab feed file is that they must have a description value. By default, ProStores is configured to pull the description from the products longer "Description" field. If the longer description doesn't exist for any of your products, it will omit the products from the feed. You may select the brief description field to download to your facebook store.
B) Your products must be assigned to a category in your store. The merchant will have to assign their products to a category in order for them to be included in the ShopTab feed file.
C) You need to have images loaded into ProStores for all of your products. If you don't upload an image for each product the download from ProStores will not include the file transfer.
D) If your inventory setting is turned on and the product is set to 0 the product will not appear in the download.