ShopTab Support September 24, 2012 • Frequently Asked Questions FAQ
- Send us your issue via a support ticket now
- Call us directly at 480.630.9204 (8am to 5pm PST, U.S.)
- On www.shoptab.net or when login to admin, click on our "Live Chat" button to talk to us online
- Post a question inside of our Facebook page
Feel free to review our FAQ database for your current issue. We've responded to thousands of questions so your answer may be in the database.
ShopTab Support May 02, 2012 • 1 • Frequently Asked Questions FAQ
PayPal Integration with ShopTab (updated 2/13/13)
Do you need a Facebook Store with a flexible payment system for your products or services? Try combining ShopTab and PayPal to deliver a powerful Facebook store experience in minutes.
| This solution is perfect for these retailers if…
- You have a PayPal account and are familiar with using it for payments
- You want access to the largest worldwide online payments system
- You are located in countries well serviced by PayPal
- You want to accept both PayPal and major credit card payments
- You are new to online retail and want to try online selling in Facebook first
- You want to quickly test the value of a Facebook store for your business
Note: You will need a PayPal account to make this option work. We recommend the PayPal Standard Business account (it is free) since this will allow for shipping and tax support.
Click to review a Video Set-up of the Facebook Store.
Click to view the payment and currency support options for your home country.
STEP 1: Set up your PayPal Checkout Cart
Log into ShopTab and complete the integration of the app with your Facebook page (Settings and then Facebook tab). Then select to choose the PayPal Checkout Cart option for payments by checking the box (#1) and then enter your PayPal email address, currency and cart button language (#2).
Determine if you want to manage product inventory levels within the store and if you want to hide products that go out of stock (#3) from the app page. Inventory management isn’t required for your store but is a valuable option for many store owners.
Currencies other than the U.S. Dollar:
You’ve designated the currency for your PayPal buttons but you need to change the currency in the Facebook store app to reflect your prices correctly. Go to Settings and Store Design and select the appropriate currency for your store.
STEP 2: Add Products
Now click on “Add Product” and enter the information for your first product
Press “Update” to load the product. Now repeat for all of your products.
Step 3: Set up your Taxes and Weight-based Shipping
Before you finish, you will want to set up any required taxes for your online sales, if applicable. This set-up is done inside of your PayPal account under your Profile and My Selling Tools section. PayPal will provide the options available in your country of origin.
PayPal also offers comprehensive shipping options. ShopTab has provided a fixed cost per item and weight-based shipping (requires some set-up in PayPal). If you set shipping in your ShopTab product listings, they will override your PayPal shipping settings.
ShopTab provides a fixed cost per item (designate a cost for the first product and a different cost for any additional purchases of that product) but if you desire weight-based shipping charges for your products you will set these up in PayPal as well.
NOTE: If you use the designated or fixed shipping charges in the product listings this step is NOT required. Also, if you don’t put any shipping information in your product listings, ShopTab will default to whatever set-up you have in PayPal. You may mix fixed shipping prices with weight-based.
In PayPal, go to Profile and My Selling Tools. Select the “Update” button for Shipping calculations.
Create the appropriate options for your store for domestic and international rates.
Check the method and then click on “Edit.” Make your changes and save your settings and you are all set to go.
For a video review of shipping and taxes review this YouTube video - http://www.youtube.com/watch?v=JSqHaHvtDAM&feature=youtu.be
Step 4: Validate your Store Listings and Checkout
Go to your Facebook fan page and your products will be active with the PayPal “Add to Cart” buttons.
Select the “Add to Cart” button for a few products. The cart will continue to add products to the basket until you choose the “Checkout” button. Click on the Checkout button.
Select “Checkout” and you will land on a secure PayPal payments page. Check the selections to make sure the basket reflects the products you selected and any taxes and shipping charges. Your clients will input their email address and PayPal password if they want to pay using PayPal. The client also has an option to pay with a debit or credit card (A).
Step 5 – Customize your Store Page
1. Layout design: In the Settings/Store Design tab, choose your layout design from a grid or horizontal stacked option. Also choose the number of products on your store pages and if you want the store to default to a certain category for your first page. Click on Update.
2. Manage your Product Area: On the Store Design page, ShopTab provides options for your page layout in terms of a search bar (product and pricing), social marks and additional text calls to action. Select the options that fit best for your store and click on Update.
3. Add a Store Banner: On the Store Design page, upload a custom banner image sized at 810 pixels wide by up to 500 pixels high. We recommend 110 pixels high for your banner.
4. Customize your Page Colors: Use the color options to stylize your page to fit your brand or to set off areas of the page that will help you to promote your products more effectively and press Update.
5. Language and Text Changes: On the Settings page, click the Translate option. This will allow you to customize all text on the shopping page. Choose to translate English text into a new language or just change certain words (ex: “Buy Now” to “Buy!”). No changes are required and you may skip this step. You may change the text in the cart as well in this section.
Click to review a full Video Set-up of the Facebook Store.
Q: Will I receive notification of an order?
A: Yes, you will receive a notification via email as well as the information will be in your PayPal account.
The buyer will see this screen message confirming the order.
Q: How do I print my shipping labels?
A: PayPal offers the opportunity to print labels from their admin section as noted in this demo example - https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Shipping/shipping/demo/DemoShip1-outside. Or see all of your options here - https://www.paypal.com/shipping.
Q: What are the currency options?
A: While ShopTab can support over 50 currencies when linking to an existing website commerce engine, we can only support the options provide by PayPal for those clients that desire to use this as their checkout option. That list of supported currencies is below as noted on PayPal's site on 2/13/13.
•New Zealand Dollar
•Hong Kong Dollar
•Israeli New Shekel
•Brazilian Real (only for Brazilian members)
•Malaysian Ringgit (only for Malaysian members)
•New Taiwan Dollar
•Turkish Lira (only for Turkish members)
Q: Is there a good way to use promotions or discounts with this option?
A: Yes, we think this blog post on PayPal Facebook Store cart promotions provides some great insight on how to do this.
Good luck and good selling!
For full information on PayPal Website Payments go to this link - https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=merchant/wp_standard.
PayPal business options: https://www.paypal.com/webapps/mpp/compare-business-products
PayPal fees: https://www.paypal.com/us/webapps/mpp/merchant-fees
ShopTab Support November 21, 2009 • 1 • Frequently Asked Questions FAQ
For a step-by-step guide on how to set up your Facebook shop tab review this 4 step guide (pdf download) on how to set-up your shop in ShopTab's admin console. This will support an existing e-commerce website or provide a fully functional checkout cart with inventory, shipping and tax support.
A video review of the Facebook Store installation is available for your review as well.
ShopTab Support April 10, 2012 • Frequently Asked Questions FAQ
Authorize.net Integration with ShopTab
Do you need a Facebook Store with a flexible payment system for your products or services? Try combining ShopTab and Authorize.net’s Simple Checkout solution to deliver a powerful Facebook store experience in minutes.
This solution is perfect for these retailers:
Note: If you have an existing e-commerce website or are selling on a third party marketplace like Amazon, EBay or Etsy, the traditional ShopTab implementation should work well for you.
If you aren’t an Authorize.net client you’ll need to apply for their service at www.authorize.net or 888.323.4289.
STEP 1: Set up your Simple Checkout products in Authorize.net.
A) Log into Authorize.net (http://secure.authorize.net) and click on “Simple Checkout” to start the process of creating your product listings.
Click on “Add Item” to create your first product.
B) Complete the form to create the appropriate checkout information for your product. Add shipping costs, if needed, and click on “Save” to create the checkout code.
Your product checkout code is complete. Click on the “Copy Code” button so that you can add the product to ShopTab.
Step 2: Add the product listing to ShopTab
A) Log into your ShopTab account and go to the “Add Product” option. Complete the title, price, category, subcategory (if needed), condition (new or used, if needed), description, location of an online image for your product and paste the Button Code into Java Scrip field and press Update.
Once you press “Update” your product will become active in your Facebook store.
Once your client clicks on the “Buy Now” button the purchase page will open up inside of your Facebook frame for the completion of the purchase.
STEP 3: Create more products
You can return to Authorize.net and create as many products as you like. Add them to the Facebook store page as noted in step #2.
Make sure to follow the standard installation process for deploying the application on your Facebook page and designing your store. A video tour is available as well as PDF installation instructions to assist in your set-up.
Once that is complete, it is the time to start marketing your products on your Facebook page. Good luck and good selling!