ShopTab Support

ShopTab Support June 01, 2010 3 Frequently Asked Questions FAQ

Currently ShopTab admin does not provide an ordering system to move products or categories around or to feature specific products onto the home page; however, there is a simple solution to organize your categories and or products.  For existing ShopTab users follow these steps:

1) Log into http://admin.shoptab.net and then click on My Products tab which should be the default page you land on

2) At the bottom of your products click Export Products

3) Open the Export Products in a spreadsheet program like Microsoft Excel

4) Once the file is opened, delete the ID column as this is an ID column assigned by the ShopTab database

5) Organize your products and or categories in the way you want them to show on ShopTab. The products near the top of the spreadsheet are those that will show first.  Special Note: On the first page of your Facebook ShopTab 10 (default setting), 20, 50 or 100 products are displayed.  If you want specific products to always show on the first page make sure those are the first 10 products at the top of your spreadsheet

6) Once done organizing all your products and or categories, save the file as a .csv to your computer

7))  In ShopTab Admin, go to the Data Feed tab and upload your new .csv file.  Wait about 5 seconds (based on average 500 products file) and then click on My Products tab and all your products should be displayed.  If you run into any issues please submit your .csv file, email address you use to log into ShopTab admin in a ticket at http://support.shoptab.net

Once the steps above are completed your Facebook ShopTab categories and or products or services will be displayed in the exact order you desire.  Let us know if any questions.

ShopTab Support June 26, 2011 Frequently Asked Questions FAQ

We support the following currencies as of March 29, 2012.

US Dollar – $
Argentinian Peso – (ARS)
Australia – AUD$
Bangladeshi Taka – BDT
Belize – BZ$
Brazilian real – R$
British Pound Sterling – £
Bulgarian Le - BGN
Canada – CDN$
Chilean Peso – $
Chinese Yuan - ¥
Columbian Peso – COL $
Costa Rican Colón – ₡
Croatian kuna - kn
Czech Koruna – CZK
Danish Krone – DKK
Denmark SEK – kr
Egyptian Pound - EGP
Euro (format 1) – €XX,
Euro (format 2) – XX,XX €XX
Euro (format 3) – €XX.XX
Georgian lari - GEL
Guyana Dollar - GUY $
Hungarian Forint – HUF
Hong Kong – HK$
Icelandic Krona - Kr
India Rupee Foradian – INR
Indonesian Rupiah IDR – Rp
Israeli New Sheqel – ILS
Japan Yen – ¥
Jordanian dinar - JOD
Kazakhstani tenge - KZT
Kenyan shilling – KSh
Korean Won - KRW
Kuwaiti dinar - KWD
Latvian lats – Ls
Lithuanian litas - Lt
Malaysian Ringgit – RM
Maldivian rufiyaa – MVR
Mexican Peso – MXN
New Zealand – NZD$
Nigerian Naira - NIG
Norwegian Krone – NOK
Pakistani Rupee - PKR
Peruvian sol – S/.
Philippine Peso – PHP
Polish Zloty – PLN
Qatari riyal – QR
Romanian – lei
Romanian – ROn
Saudi Riyal - SR
Singapore Dollar – SGD
Slovakia Euro – €
South African Rand – R
South Korean KRW - ₩
Swedish Krona –SEK
Switzerland – CHF
Taiwan Dollar – NT$
Thai Baht – THB ฿
Turkish Lira - TL
United Arab Emirates - AED
Uruguayan peso - UYN
Venezuelan bolivar fuerte– Bs.F.
Vietnamese dong - VND

 

ShopTab Support November 21, 2009 Frequently Asked Questions FAQ

Updated 3/19/13

Creating Your New ShopTab CSV Data Feed in 5 Steps :

 

Below you will find 5 easy steps on how to create a data feed using this template - download a sample data feed.

Step 1: Open the template above. Do not change the header information in the template.

Step 2: Create your template. Note which titles and field are required below.

title – (title and data in fields required) - Product title description.

description – (title and data in fields required) - Description of the product.


link – (title and data in fields required) - Website address for your product detail page such as http://www.domain.com/product.html.


image_link – (title and data in fields required) - Website address for your image link such as
http://www.domain.com/image.jpg.


category – (title required, no data in fields required) - This is the category where you want the product included.


subcategory (title optional, no data in fields required) - Ideal for a multi-tiered catalog. This entry will place your product in a listing within the parent category.


price – (title required, no data in fields required) - Price of product - do not include currency symbol.


condition – (title required, no data in fields required) - Detail if product is used or new.


For clients using JavaScript you may add a column to the datafeed:
• javascript (title optional, no data in fields required if using URL links) - Place in Facebook tested JavaScript code.

 


As an example, the header row should look like this:

CSV_example.JPG

 

Step 3: Enter your item information

In the rows below the header row, enter information about your items. Each item should be listed in a separate row, and its information divided into the appropriate columns. For example, an item's description should be in the same column as the "description" header.

Data_2.png

Step 4: Convert your spreadsheet

Once all changes are completed, save the spreadsheet as comma delimited value (.csv) by using the "Save as..." command in the File menu and specifying the format type. Make sure to pick the CSV (Comma delimited) option under “Save as type:”

Data_3.png

Step 5: Submit your data feed

Note: We support characters encoding of UTF-8 (recommended), Windows 1252 or ISO 8859-1.

 

ShopTab Support November 21, 2009 Frequently Asked Questions FAQ

Step 1 – Create your ShopTab Administration Account

  1. Pick your Plan: Decide which ShopTab plan is right for your 7 day FREE trial.  Pick from the three packages and a monthly or annual contract - http://www.shoptab.net/pricing-and-features.                    

Step 2 – Activate on Facebook

  1. Activate on Facebook:  To make your ShopTab account active on your Fan Page click on Settings and then click the Facebook option. 
    1. Facebook will ask you for permission to allow us to place the “Shop” application on your page. Please click “Allow” and you select the appropriate page for your store. If you aren’t logged into Facebook, you will be promoted to sign-in to proceed.  (We will only access your account for the placement or update of your store page)
    2. LIKE the application so that you can receive immediate product release updates and social commerce news items posted from ShopTab’s Facebook wall.  (You may always UNLIKE the page by going to the www.facebook.com/ShopTab page and selecting the UNLIKE option) 
    3. Select the page for the addition of the ShopTab application from the list presented.   All Facebook page accounts in which you have Admin privileges will be listed.

The ShopTab application is now installed on your Facebook page. Continue to learn how to customize your page layout and load products into your store.

If you don’t see any Facebook page options for a adding your store, please review the details on the page for setting your FB account to be an admin for the Facebook page.

For a complete installation document with graphics and customization options, please download the attached file.

 

ShopTab Support July 26, 2011 Frequently Asked Questions FAQ

The use of Open Graph tags on your web page is the critical element that allows the right picture to be captured for your product when using the Like button. This way when a user clicks on a Like button on your page, a connection will be made between that page, appropriate image and the user.

To enable the Open Graph tags on your web site we recommend these two sources to review:

http://developers.facebook.com/docs/opengraph/

http://developers.facebook.com/docs/reference/plugins/like/

Additionally, some users are seeing errors when a Like is clicked or a comment is made on the Like. This may also be tied to Open Graph tags.

If you go to : https://developers.facebook.com/docs/reference/plugins/like/ under the "Open Graph Tags" section, it says "If you use Open Graph tags, the following six are required:" and that includes the fb:admins or fb:app_id. Make sure all Open Graph tags are coded.